Refund policy

Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. Please take a moment to read our refund policy:

1. Eligibility for Refunds:
• Refunds are available only for items returned in their original, unused, and unopened condition.
• Items that have been opened, used, or damaged are not eligible for refunds.
• If an item was purchased on sale, or as a clearance item, it may not be eligible for a refund or exchange. Please check product details at the time of purchase.
2. Restocking Fee:
• A restocking fee of 15% will be applied to all returns.
• This fee helps cover the costs associated with inspecting, restocking, and repackaging returned items.
3. Return Process:
• To initiate a return, please contact our customer service team at products@hivesforheroes.org within 14 days of receiving your order.
• Once your return is approved, you will receive instructions on how to ship the item back to us.
• Please note, you are responsible for return shipping costs, unless the item is defective or incorrect.
4. Refunds:
• Refunds will be issued to the original form of payment once the returned item has been inspected and processed.
• The restocking fee will be deducted from the total refund amount.
5. Exclusions:
• Final Sale items, gift cards, and personalized/customized products are not eligible for return or refund.
• Shipping charges are non-refundable.
6. Shipping Policy:
• We currently only ship within the United States. We do not offer international shipping at this time.
• Please allow 5–7 business days for processing and shipping of your order.
7. Defective or Incorrect Items:
• If you receive an incorrect or defective item, please contact us immediately. We will arrange for a full refund or replacement, and the restocking fee will be waived in such cases.